Event arc

This feature enhances user safety by enabling early intervention in mental health crises.

Companies involved

OpenAI

Market lens

It may increase user trust and adoption by addressing safety and ethical concerns.

Operator take

Services handling sensitive user interactions should consider similar safety features.

Latest signal

ChatGPT’s ‘Trusted Contact’ will alert loved ones of safety concerns

OpenAI is introducing a new ChatGPT feature called 'Trusted Contact' that lets adult users designate someone to be alerted if safety concerns arise. This feature notifies trusted individuals if the user discusses self-harm or suicide with the chatbot. It aims to provide timely support by connecting users in crisis with people they know.