Chatbots at the drive-thru are just the beginning

McDonald's introduced AI chatbots at drive-thru locations starting in 2021, initially deploying voice-ordering technology in Chicago. This innovation began after acquiring Apprente, a startup specializing in conversational voice technology. The use of AI in fast-food drive-thrus marks a significant step in integrating AI into everyday customer service.

The Verge AI

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Event arc

AI chatbots in drive-thrus show practical, real-world applications of conversational AI technology.

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Market lens

Fast-food chains can improve efficiency and customer experience by adopting AI-driven ordering systems.

Operator take

Businesses in customer service should consider AI chatbots to streamline operations and reduce costs.

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Sources in this thread (1): The Verge AI

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