Perhaps the most notable feature announced Tuesday is what the company calls reusable AI-skills — which allow users to define specific tasks for Slackbot that, once created, can be applied in a variety of different scenarios and contexts. Slackbot comes with a built-in library of AI-skills, Salesforce says, but users can also create their own custom versions.

Once these skills are set up, they significantly reduce the work an employee might need to do. For example, a user can trigger a skill using a simple command in Slack — say, “create a budget” for an upcoming event — prompting Slackbot to pull together all relevant information from a company’s Slack channels, as well as any connected apps or data sources, to create an actionable plan. The bot will then automatically set up a meeting to discuss the plan, inviting relevant employees based on their titles.

Slackbot now also functions as an MCP (Model Context Protocol) client — meaning it can connect to and coordinate with outside services and tools. Among those is Agentforce, Salesforce’s AI agent development platform launched in 2024. Through that connection, it can “route work or prompt questions to Agentforce or any agent or app in your enterprise” the company says, with the agent finding the most relevant and efficient path for the information, without human intervention.

According to Rob Seaman, Slack’s interim CEO and former chief product officer, Slackbot can also now transcribe meetings and summarize them. If a meeting participant happens to zone out, thus missing critical details, they can just ask Slackbot to produce a recap of the meeting, including any action items assigned to them.