In this post, we walk through building a custom HR onboarding agent with Quick. We show how to configure an agent that understands your organization’s processes, connects to your HR systems, and automates common tasks, such as answering new-hire questions and tracking document completion. You can adapt this solution to your onboarding workflow so new hires get consistent answers and HR teams reclaim time previously spent on routine inquiries.

Quick transforms employee onboarding from scattered documents and manual processes into an intelligent, connected experience through the following integrated components:

Quick can help HR teams create specialized onboarding assistants that combine knowledge access with automated tasks. You can use the built-in system agent (“My assistant”) for immediate help or create custom chat agents tailored to your organization’s specific onboarding needs, such as a dedicated HR onboarding assistant that knows your company policies and can automatically handle common requests like IT setup or benefits enrollment.

This solution uses a custom chat agent in Quick for employee onboarding. Without an agent, HR might switch between wikis, SharePoint, ticketing, chat, and email to coordinate each step. With Quick, the agent presents the latest checklist from the HR space, answers with approved language, opens requests through actions, notifies stakeholders, and points the employee to the next step. Confirmations and status remain in the HR tools, and the agent reads or updates them through actions or flows. The following diagram illustrates the solution architecture.

Quick provides two types of chat agents that facilitate this onboarding solution: the system chat agent (“My assistant”) and custom chat agents. The system chat agent (“My assistant”) – “My assistant” appears on the Amazon Quick console by default and helps users ask questions and complete tasks using resources they are allowed to access. Users can interact with the system agent in multiple ways: