First, it helps to understand how we operate at DoorDash overall—it’s an operator culture.

Everyone is expected to deeply understand the consumer experience and move with the speed and mindset of a product team. Long before AI advances, we were already constantly running experiments—from conversion rates to marketing campaign efficacy. AI now supercharges that by accelerating how quickly we can learn, test, and iterate.

Tooling is a core responsibility for my HR and IT teams, and AI plays a key role across three layers. First, we focus on access and literacy—ensuring everyone, including non-technical roles, can use frontier tools like co-pilots through enterprise rollouts, hackathons, and tutorials. Second, we integrate internal data to break down silos, enabling AI-powered search and smarter content delivery. Third, we’re exploring where AI agents can take on tasks in a smart, trusted way. The goal is not just automation but also enhancement of core workflows that improves the way our employees experience their work.

As a People team, we believe it’s important to raise both access and literacy around AI across the org. We’re responsible for helping employees be as productive, engaged, and effective as possible across their experience and workflows. It’s an incredibly exciting time—our work impacts both our internal team and the broader enterprise.