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In his role as head of innovation, he also works across the enterprise to accelerate the adoption of emerging technologies, including generative AI and agentic commerce.

In a one-to-one interview, Gebb told ZDNET what defines successful innovators, and explained how his team is putting these skills to practice as Amex prepares for an agentic future.

Gebb said his role at Amex is about establishing a place where innovators can work and excel -- and he said that successful team players rise to the challenges they encounter.