Interestingly, it’s the younger generations who both report using AI more and who are inclined to have a more pessimistic view. 66 percent of Americans between the ages of 18 and 29 report using chatbots, but 48 percent of the same age group believe AI will have a negative impact, and just 14 percent believe it will have a positive one. Progressively older generations report using chatbots less, but also have a less negative opinion of it.

While the youngest respondents were most likely to have used AI at all, it’s those in the age 30 to 49 bracket who use it most, with 34 percent saying they turn to chatbots once a day or more. This is potentially driven in part by the fact that roughly four in ten Americans reported using AI for work tasks. 30 percent of Americans think that AI makes them more productive, and 28 percent believe it helps them be more informed. Though, as we know, information served up by AI can be questionable (at best), and in Pew’s 2024 study, 66 percent of US adults said they were concerned about AI spreading inaccurate information.