As consumer expectations shift toward conversational interfaces, Omio saw an opportunity to rethink how travel discovery works. Traditional travel planning often requires navigating multiple websites, comparing transportation modes, and piecing together itineraries across providers. Omio believed AI could create a fundamentally different experience—one where travelers simply describe where they want to go and receive personalized, bookable journeys in return.

As an early OpenAI customer and partner, Omio became one of the first travel companies to experiment with conversational travel experiences powered by real-time transportation data. At the same time, the company recognized that the same technology reshaping customer experiences could transform how work gets done internally.

We sat down with Tomas Vocetka, Omio’s CTO, to discuss the company’s vision for conversational travel, its journey toward becoming AI-native, and how OpenAI is helping accelerate innovation across both customer experiences and internal operations.

In 2023, Omio launched one of the earliest travel experiences available through ChatGPT, connecting OpenAI models directly to Omio’s transportation inventory and booking systems.