Amazon Quick Automate now supports native case management to enhance agentic workflows. This integration allows automatic tracking, exception handling, and Human-in-the-loop steps within workflows. It enables dynamic scaling and better management of enterprise processes through a case creator-processor pattern.
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In this post, we show you how to combine case management with agentic automation capabilities in Quick Automate.
An artificial intelligence (AI) agent can process an invoice, help adjudicate a claim, or classify a support ticket in a proof of concept.