ServiceNow’s AI Platform brings OpenAI models like GPT‑5.2 directly into these enterprise workflows, so AI can understand what’s happening, help decide what to do next, and take action within a customer’s secure infrastructure. With OpenAI, ServiceNow will unlock a new level of automation for the world’s largest companies enabling enterprise intelligence at scale for any function or department including IT, finance, sales, human resources, and more.

“ServiceNow leads the market in AI-powered workflows, setting the enterprise standard for real-world AI outcomes,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “Together, Service and OpenAI are building the future of AI experiences: deploying AI that takes end-to-end action in complex enterprise environments—not sandboxes. As companies shift experimenting with AI to deploying it at scale, they need the power of multiple AI leaders working together, to deliver faster, better outcomes. Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI.”

“ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes,” said Brad Lightcap, chief operating officer at OpenAI. “With OpenAI frontier models and multimodal capabilities in ServiceNow, enterprises across every industry will benefit from intelligence that handles work end to end in even the most complex environments.”

With OpenAI, the ServiceNow AI Platform will leverage frontier intelligence like GPT‑5.2 so customers can understand more about what’s happening and take action inside enterprise workflows.