After that experience, Berlin-based Parloa⁠(opens in a new window) began building rule-based voice agents to automate high-volume customer interactions.

With the emergence of ChatGPT, the company evolved to build what is now its AI Agent Management Platform (AMP), built on a new generation of models including GPT‑5.4.

AMP gives enterprises a way to design, deploy, and manage customer service interactions at scale. Instead of mapping out rigid intents and flows, teams define behavior in natural language, connect to internal systems, and iterate quickly using built-in simulations and evaluations.

Parloa runs these interactions end to end, handling everything from simple routing to complex, multi-step requests. The focus is on consistency in production, where performance, latency, and edge cases all matter. To get there, Parloa continuously tests models against real customer scenarios before deploying them.