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Out-of-stock rates of 7–10% cost retailers more than lost sales — they erode customer trust. See how conversational AI shortens the replenishment loop.
Out-of-stock rates in grocery and general merchandise retail typically run between 7% and 10%. That means at any given moment, roughly one in ten items a customer is looking for isn't on the shelf. The revenue impact is real, but the bigger cost is cumulative — customers who consistently find gaps in availability start building habits elsewhere.