Before exploring how this modernization works, it helps to understand how fraud investigations often happen today at the Services Bureau. Analysts must jump between multiple systems to gather the data needed for a single case. They export files from one system, download spreadsheets from another and receive additional information through email attachments or shared folders. They then combine those sources manually, running macros or rules to flag suspicious rows and performing deeper searches in other systems to validate the findings. The process is time consuming, fragmented and difficult to scale.

Now imagine a modern workflow where a single application visualizes 17 prioritized cases, each with supporting evidence and clear explanations tied to policies or fraud signals. AI surfaces the most urgent risks, while the analyst makes the final call. What once took weeks can now be done in a day, allowing them to move faster and with greater confidence.

Data and insights deliver the most value when embedded directly into daily workflows.

Using Databricks Apps powered by Lakebase, the Services Bureau brings governance, agents and dashboards into a single fraud operations application tailored to its mission.