With this collaboration, BBVA will create new AI solutions with OpenAI to transform customer interactions, equip bankers to better support clients, streamline and enhance risk analysis, and redesign internal processes such as software development and employee productivity support.

“We were pioneers in the digital and mobile transformation, and we are now entering the AI era with even greater ambition. Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client,” said Carlos Torres Vila, Chairman, BBVA.

This expansion builds on almost two years of successful AI deployment. BBVA began working with OpenAI in May 2024, when it rolled out 3,300 ChatGPT accounts to employees. After seeing initial success, BBVA expanded its rollout to 11,000 employees, creating thousands of custom GPTs for collaboration and work, with people saving nearly three hours per week on routine tasks and more than 80% engaging daily.

BBVA is now expanding its rollout of ChatGPT Enterprise to all 120,000 employees across its operations, in 25 countries. This makes it one of the largest enterprise deployments of generative AI in the financial services industry and an example of how AI can be used to improve workflows in a highly regulated environment.