“Our mantra is ‘AI for everyone, everywhere, and in everything,’” says Sarthak Pattanaik, Chief Data and AI Officer at BNY. “This technology is too transformative, and we decided to take a platform-based approach for execution.”

That platform now supports over 125 live use cases, with 20,000 employees actively building agents.

From its start, Eliza was designed not just as a tool, but as a system of work, pairing BNY’s governance rigor with leading models—including OpenAI frontier models—to help employees build safely and confidently.

“We’re not building side projects,” Pattanaik says. “We’re changing how the bank works.”