Dairy Queen is putting an AI chatbot in its drive-thrus

Dairy Queen is introducing an AI chatbot to its drive-thrus in the US and Canada to speed up service and encourage larger orders. The technology is developed by Presto, which also works with other fast food chains. This rollout follows a successful test and aims to improve customer experience and sales.

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PublishedFriday, April 17, 2026 at 5:46 PMApr 17, 05:46 PM

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Dairy Queen is rolling out AI drive-thrus to dozens of locations across the country as part of a partnership with Presto.

Dairy Queen is becoming the latest fast food chain to get in on AI, as it’s bringing a chatbot to dozens of its drive-thrus across the US and Canada. It aims to help speed up drive-thru service and “encourage customers to add more food to their orders,” according to The Wall Street Journal.

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Dairy Queen is putting an AI chatbot in its drive-thrus

Original article excerpt