With 45 years of history, Rede Mater Dei is one of Brazil’s most respected healthcare institutions, operating facilities in Belo Horizonte, Betim-Contagem, Nova Lima, Salvador, Uberlândia, Goiânia, Feira de Santana, and a new project underway in São Paulo. The organization combines technology, advanced analytical intelligence, and high-complexity care to deliver patient-centered outcomes and operational excellence.

In 2024, claim denials in Brazil reached alarming levels, according to the National Association of Private Hospitals (Anahp): the sector average jumped from 11.89% to 15.89%, representing up to R$ 10 billion in unreceived revenues. Like many institutions, Rede Mater Dei faced operational challenges:

These weaknesses directly impacted the revenue cycle, from credentialing to billing, and exposed the organization to the same risks pressuring the entire sector to increase denials. With support from A3Data and AWS, Rede Mater Dei launched a transformation program to help reduce the causes of denials, accelerate analyses, and consolidate a governed, observable, scalable, and high-quality operation through AI agents.

Rede Mater Dei, together with A3Data and the AWS Generative AI (GenAI) Innovation Center, structured a program featuring a complete suite of 12 AI agents designed to cover the entire hospital revenue cycle. This suite created a “digital force” where AI agents perceive, decide, and act as autonomously as possible, in an orchestrated, continuous, and auditable manner.