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As agent adoption scaled, we saw a common pattern emerge across enterprises, including our own sales organization: specialized agents deliver value, but without orchestration, users carry the cognitive load of choosing between them. At AWS Sales, this meant more than 20 domain-specific agents deployed across the global organization, with representatives context-switching between systems instead of […]
As agent adoption scaled, we saw a common pattern emerge across enterprises, including our own sales organization: specialized agents deliver value, but without orchestration, users carry the cognitive load of choosing between them. At AWS Sales, this meant more than 20 domain-specific agents deployed across the global organization, with representatives context-switching between systems instead of focusing on customer conversations. In this post, we show you how we built Field Advisor on Amazon Bedrock AgentCore to solve this, the architecture decisions we made, and the measurable results that we’ve seen.
