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Travelers built an AI-powered Claim Assistant with OpenAI to guide customers through filing claims, provide 24/7 support, and scale operations during peak demand.
When customers call Travelers after a car accident, they need immediate help and confidence that the claims process is going to go smoothly. But delivering that support at scale can be an operational challenge. Catastrophe events are capable of generating more than 100,000 claims in just days—last year, Travelers handled more than 1.5 million claims and paid more than $23 billion in losses.