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Most AI pilots focus on capability and speed - and skip the hard work of earning trust from the business.
A recent Salesforce study found that more than half of US desk workers consider themselves AI skeptics, while people in emerging economies are more trusting of AI.
The American AI skepticism goes beyond job losses. US desk workers are concerned about employee experience, lack of training, and readiness to adopt AI technologies. The top three reasons for an unsuccessful AI tool or pilot among US workers include generic outputs, insufficient training, and low trust in outputs.