Original article excerpt
Server-side extracted preview paragraphs from the original source.
At ServiceNow Knowledge 2026, the companies are extending their collaboration to deliver governed autonomous agents to enterprises, from employee desktops to AI factories.
Enterprise AI has learned to generate. It has learned to reason. Now companies are asking the next question: How should AI act?
Early agent systems have shown what’s possible, moving beyond simple prompts to take on more complex tasks. The next step is bringing those capabilities into enterprise environments — where agents must operate with context, control and consistency across real workflows.