Uber facilitates billions of rides and deliveries for various marketplace participants, such as riders, drivers, Uber Eats customers, merchants, and businesses. AI is crucial to personalizing and optimizing these interactions. It helps us solve complex challenges unique to Uber as we operate at the intersection of the digital and physical worlds.

Our AI models give nuanced insight into user needs, reduce friction in the Uber app, and create adaptive services that evolve in real time. As a result, we’re better able to operate at unprecedented scale with accuracy, reliability, and efficiency. We are all living in incredibly exciting times. With the advent of generative AI, we’re extending our capabilities in ways we’re just beginning to explore.

Uber’s marketplace is incredibly complex. It spans multiple segments: from our two-sided mobility platform connecting riders and drivers, to Uber Eats' three-way interaction between eaters, couriers, and restaurants, to our grocery service which coordinates between consumers, couriers, shoppers, and merchants.