Amazon demonstrates building a restaurant telephony AI host using Amazon Bedrock AgentCore and Amazon Nova 2 Sonic. The system handles voice orders from greeting to confirmation with real-time speech processing. It integrates with restaurant backend systems and optimizes caller experience by warming the agent session before answering.
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In this post, we show you how to build a voice ordering system that answers a phone number and takes the order from greeting to confirmation.
Restaurants miss an average of 150 phone calls per location every month, and about 60 percent of those are customers trying to place an order or book a table.